Union Minister Shri Jyotiraditya M. Scindia Spearheads Department of Posts Transformative Journey through Logistics Reforms and Digital Innovation for a Viksit Bharat

Union Minister of Communications and Development of North Eastern Region, Shri Jyotiraditya M. Scindia, chaired a joint media briefing at the National Media Center, New Delhi. Highlighting the achievements of the Department of Posts (DoP), and the Department of Telecommunications over the past year.

Under the vision of Prime Minister, Shri Narendra Modi, Shri Scindia, underscored the remarkable transformation of the Department of Posts from a traditional postal network to a citizen-centric logistics and digital services organisation, combining trust, technology, and inclusion to serve every Indian household.

Press Conference chaired by Union Minister, Shri Jyotiraditya M. Scindia

The Department of Posts has made significant progress in delivering essential services nationwide between June 2024 and September 2025. Key highlights include:

• Over 3.57 crore Aadhaar enrolments and updates completed, and 43 lakh passports processed with 10 new Passport Seva Kendras added.
• More than 9.13 lakh PM Vishwakarma toolkits delivered nation-wide, and 6.94 lakh export shipments worth ₹148.19 crore facilitated through Dak Ghar Niryat Kendras.
• Opened 3.5 crore India Post Payments Bank accounts (99% at doorstep, 59% women) and 81.09 lakh Sukanya Samriddhi Yojana accounts promoting savings for the girl child.

The Department has structurally been reorganised into six verticals – Mail, Parcel, International Relations, POSB, PLI, and Citizen-Centric Services – supported by four horizontal enablers: Technology, HR, Finance, and Customer Satisfaction.

In the true spirit of Atmanirbhar Bharat, the Department is spearheading digital transformation through the IT 2.0 project, developed indigenously in-house at the Centre for Excellence in Postal Technology (CEPT). Strengthening its logistics ecosystem, India Post has also partnered with leading e-commerce companies to provide faster, more reliable delivery solutions—enhancing customer experience while driving growth and competitiveness in the logistics market. Complementing these efforts, the revamped Customer Relationship Management (CRM) platform focuses on proactive, feedback-driven engagement, moving beyond traditional grievance redressal to ensure greater customer satisfaction and trust.

The Union Minister announced various new products to boost domestic and international logistics. Key offerings include 24 Speed Post and 48 Speed Post for guaranteed 24- and 48-hour deliveries, and Parcel Next Day Delivery and Parcel E2E with end-to-end tracking. Internationally, Direct Line, in partnership with commercial entities, ensures faster cross-border shipping, while Speed Post International and Parcel Last Mile aim to enhance global delivery timelines and strengthen India’s export and last-mile connectivity.

The Department of Posts is introducing the Digital Address ecosystem based on indigenously developed standardized geocoded open-source National Addressing Grid – DIGIPIN. It maps the entire country into precise 4m x 4m grids, assigning a unique 10-character alphanumeric code to each location. This pioneering initiative will transform citizen centric service delivery, strengthen geospatial governance, and facilitate efficiency in emergency response systems. It will also enable digital KYC for the BFSI sector, and revolutionize a new era of e-governance and service accessibility across India.

From logistics reform and digital innovation to inclusive growth and export facilitation, the Department of Posts continues to redefine itself as a key enabler of Viksit Bharat.

Shri Jyotiraditya Scindia Union Minister of Communications and DoNER and
Dr. Chandra Sekhar Pemmasani, Minister of State for Communications
and Rural Development at the Press Conference.