{"id":16969,"date":"2026-01-19T13:29:37","date_gmt":"2026-01-19T07:59:37","guid":{"rendered":"https:\/\/theeducationoverview.in\/?p=16969"},"modified":"2026-01-19T13:29:46","modified_gmt":"2026-01-19T07:59:46","slug":"consumer-affairs-department-pushes-digital-reforms-to-speed-up-consumer-justice-in-eastern-states","status":"publish","type":"post","link":"https:\/\/theeducationoverview.in\/?p=16969","title":{"rendered":"Consumer Affairs Department Pushes Digital Reforms to Speed Up Consumer Justice in Eastern States"},"content":{"rendered":"
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Consumer Affairs Department Pushes Digital Reforms to Speed Up Consumer Justice in Eastern States<\/strong><\/span><\/h2>\n


\nRegional Workshop Held in Patna to Reduce Pendency, Improve Order Compliance and Tackle Dark Patterns<\/strong><\/span><\/h3>\n

E-Jagriti, NCH 2.0 and Faster Case Disposal in Focus at Patna Workshop<\/strong><\/span><\/p>\n

Senior Officials, Consumer Commissions and States Deliberate on Faster Justice and Digital Markets<\/strong><\/span><\/p>\n<\/div>\n

Posted On: 13 JAN 2026 4:29PM by PIB Delhi<\/strong><\/span><\/div>\n
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The\u00a0Department of Consumer Affairs, Government of India, organised a Regional Workshop on Consumer Protection for Eastern States today in\u00a0Patna, Bihar,\u00a0bringing together key stakeholders from\u00a0Bihar, West Bengal, Jharkhand and Odisha\u00a0to\u00a0strengthen consumer grievance redressal and improve the functioning of Consumer Commissions.<\/strong><\/span><\/p>\n

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The workshop focused on reducing case pendency, improving compliance of consumer commission orders, using digital tools for faster justice, and addressing emerging challenges such as\u00a0dark patterns\u00a0and\u00a0unfair trade practices in digital market<\/strong><\/span><\/p>\n

Strong push for digital consumer justice<\/strong><\/span><\/p>\n

In her keynote address, Smt. Nidhi Khare highlighted the major reforms undertaken by the Department to modernise the consumer grievance redressal system across the country.<\/strong><\/span><\/p>\n

She underlined the growing role of the\u00a0National Consumer Helpline (NCH 2.0)<\/a>\u00a0as a pre-litigation platform that provides multi-lingual access, online complaint filing and faster resolution through technology. The Secretary also detailed the nationwide rollout of E-Jagriti<\/strong><\/span><\/p>\n

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(CONFONET 2.0<\/a>) a single integrated digital platform for Consumer Commissions\u2019-Jagriti brings together\u00a0e-Daakhil<\/a>, online case management, video conferencing, data dashboards and AI-based tools, creating an end-to-end digital workflow for consumer cases.<\/strong><\/span><\/p>\n

She stated that E-Jagriti marks a shift from fragmented systems to a transparent, efficient and real-time digital ecosystem, enabling better monitoring and quicker disposal of cases. Emphasising its importance for Eastern India,\u00a0she said that digital platforms can greatly improve access to consumer justice in rural and geographically dispersed districts of Bihar, Jharkhand and Odisha.\u00a0She urged State and District Consumer Commissions to make\u00a0full use of video hearings, automated case tools and performance dashboards to reduce delays and ensure timely execution of orders.<\/strong><\/span><\/p>\n

Focus on agriculture and price stability<\/strong><\/span><\/p>\n

Smt. Khare also spoke about the need to strengthen domestic production and procurement of pulses, noting a shift in household consumption from cereals towards pulses.<\/strong><\/span><\/p>\n

Referring to\u00a0Bihar\u2019s strong agricultural base, she highlighted the potential for expanding pulses cultivation and structured procurement, including dalhan procurement. She noted that India currently\u00a0imports pulses such as arhar, chana and urad from countries like Myanmar, Australia and Brazil, and stressed the need to build domestic capacity.<\/strong><\/span><\/p>\n

She reiterated the Government\u2019s commitment to\u00a0MSP-based procurement\u00a0when market prices fall below MSP, while ensuring that farmers can benefit from higher market prices were available, thereby supporting farmer welfare and food security.<\/strong><\/span><\/p>\n

Bihar welcomes digital governance reforms<\/strong><\/span><\/p>\n

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Addressing the gathering, Shri Pratyaya Amrit, Chief Secretary, Government of Bihar, welcomed the focus on digital initiatives and said that such reforms are essential for future-ready governance. He emphasised that citizens must be seen not just as beneficiaries, but as\u00a0consumers with the right to clear information, fair treatment and timely redressal. He praised initiatives like E-Jagriti and expressed confidence that discussions on emerging issues such as dark patterns would lead to meaningful outcomes. He assured that the recommendations of the workshop would be implemented by the State of Bihar. He also stated that all departments are aligned with the national vision of\u00a0Viksit Bharat @2047.<\/strong><\/span><\/p>\n

Key technical sessions<\/strong><\/span><\/p>\n

<\/strong><\/span><\/p>\n

The workshop featured four technical sessions covering critical aspects of consumer protection:<\/strong><\/span><\/p>\n